1(904)362-3629 naturaltherapia@proton.me

Director of Quality Management, San Francisco


The Director of Quality Management will develop, implement, maintain, and continually assess Surterra’s quality management program to meet internal company standards and external regulatory and customer requirements.


Develop, from the ground up, a comprehensive quality management program (including both quality assurance and quality control) for all of Surterra’s operations, including vendor selection and management, cultivation, processing and manufacturing, retail operations, and customer experience.

Implement, maintain, and continually assess and improve Surterra’s quality management program, quality assurance processes, quality control, and internal and regulatory compliance.

Collaborate with Surterra’s leadership team for planning, execution, and oversight of the quality management program and continuous process improvement.

Define, develop, and implement short-term and long-term strategies, goals, objectives, and tactics relating to quality management.

Develop departmental key performance indicators (KPIs) and analyze for opportunities to optimize performance.

Use incident and Corrective and Preventative Action (CAPA) activities and processes to drive quality improvements and respond to process, product, and service issues

Develop, implement, and manage a post market surveillance program to track quality issues in the field.

Develop, implement, and manage a supplier management program for tracking supplier performance, root cause analysis, and corrective and preventative action.

Recruit, train, manage, and lead Surterra’s quality management team.

Build effective partnerships with leadership team and department heads to help drive the business toward achieving company objectives.

Maintain knowledge base of US and international regulations/guidelines for ensuring compliance and providing senior leadership with associated risk assessment and mitigation.


10+ years in quality management, quality assurance, and quality control

Prior experience developing, implementing, and managing a quality management system.

Experience in an FDA-regulated industry (including pharmaceuticals, medical devices, or bioprocessing) and aseptic manufacturing is preferred.

Experience with cGMP, cGPL, and/or related compliance programs.

Green belt or black belt trained/certified is preferred.

Ability to work in a fast-paced, changing, and challenging environment. 

Analytically and communicatively intelligent.

Focuses simultaneously on short- and long-term goals; ability to identify problems quickly.

Knowledge of customer service, inventory management (including software) and regulatory compliance. 

Accurate data-entry and record keeping.

Strong attention to detail, organizational skills and time management abilities. 

Ability to pass a background check, including drug testing, to be registered as an employee of a licensed organization in Florida, Texas, and/or other Surterra geographies

Comfort with security protocols, including video monitoring and employee tracking.

An ability to travel up to 25% of the time.

Bachelor’s degree; advanced degree preferred.


The ability to lift 20-50 pounds as needed.

The ability to move safely over uneven terrain or in confined spaces.

The ability to perform various physical activities, including lifting, standing, and squatting.

The ability to work in extreme weather.

The ability to wear personal protective gear during portions of the day.

Apply directly: https://surterra.bamboohr.com/jobs/view.php?id=123

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