Customer Service Specialist, Clearwater

Role Summary

As a Customer Service Specialist, you will be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around KNOX products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the KNOX dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctors’ recommendation. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another KNOX visitor into a loyal KNOX customer.

Key Responsibilities

• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
• Use available resources efficiently to assess the customer’s health conditions and needs
• Escalate unresolved issues to the appropriate supervisor
• Record details of each customer interaction and any actions taken
• Follow up on any customer issues requiring additional research
• Maintain adequate knowledge off the product guide and understanding the benefits of Medical Cannabis
• Communicate with Director of Retail Operations, general manager and/or Customer Service Manager regarding status of issues

Qualifications/Experience

• Minimum of a Associate’s degree, prefer Bachelors degree
• Previous experience with customer service desired
• Working knowledge of MS Office

Skills/Interests

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
• Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email
• Teamwork- collaborating with others to improve overall standards of work and service
• Excellent written and verbal communication skills
• Ability to prioritize and integrate a proactive approach to assignments

This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties and training as dictated by their supervisor.

KNOX Medical provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, and paid time-off program.

KNOX Medical is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Please note: Only shortlisted candidates will be contacted.

Job Type: Full-time

Salary: $13.00 to $15.00 /hour

Send resumes to: careers@knoxmedical.com

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